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08448 707148

sales@thewoodcompany.co.uk

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© 2019 The Wood Company

The Wood Company Privacy and Cookie Policy

The Wood Company Privacy Policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional             messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or          our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

We use cookies and other tracking tools to enhance the user experience see our cookie policy below.

 

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at john@thewoodcompany.co.uk

 

Privacy Policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at john@thewoodcompany.co.uk

 

The Wood Companies COOKIE POLICY

It is our goal to be transparent about the cookies we use on our website, how we use them, and to give you the necessary tools to manage them. A cookie is a small text file that is placed on your computer and stores information about how you use our website, in order to provide you the best online experience possible.

 

A cookie remembers what you have done, including the products you have placed in your basket, your preferences, and allows for several other functionalities such as sharing pages on social networks to work. Furthermore, cookies allow us to understand how internet users navigate on our website, what works and what does not, and to make continuous improvements accordingly.

 

Furthermore, a cookie is not a computer program and cannot be used to circulate viruses. Therefore, a cookie is not dangerous.

 

There are several types of cookies. Session cookies are temporary files that will be erased from your computer’s memory when you close your browser.

 

Permanent cookies will usually remain on your computer’s memory until you manually erase them.

 

1st Party Cookies are placed on your computer by The Wood Company website, 3rd Party Cookies are those placed on behalf of The Wood Company website by our trusted partners.

 

WHICH COOKIES DO THE WOOD COMPANY USE?

 

COOKIE NAME                                            LIFE SPAN                           PURPOSE

 

AWSELB                                                       Session                                 Traffic Distribution

Cookie Consent                                           1 Year                                     Users Consent

_ga                                                                2 Years                                  Statistics

_gat                                                               Session                                 Statistics

_grid                                                              Session                                  Statistics

_pinterest_cm                                              1 Year                                    Usage

collect                                                           Session                                 Marketing

Docs/common/cleardof.gif                       Session                                 Marketing

GAPS                                                             2 Years                                  Marketing

NID                                                                6 Months                              Marketing

_wix_browser_sess                                      Session                                 Statistics

_wixUIDX                                                      3 Months                               Statistics

beatSessionId                                               Persistent                             Traffic

beatSessionTs                                               Persistent                             Traffic

bt                                                                    Session                                Statistics

ec                                                                   Session                                Statistics

fed                                                                 Session                                Statistics

fedops.logger.sessionId                               Persistent                            Security

GFE_RTT                                                       Session                                Statistics

hs                                                                   Session                                Security

Ibcs                                                                Session                                Statistics

S                                                                     Session                                Statistics

shout                                                             Session                                Traffic

svSession                                                      2 Years                                 Creates activities &BI

usage.gif                                                       Session                                 Statistics

userType                                                       3 Months                              Statistics

XSRF_TOKEN                                               Session                                Security

incap_ses_${Proxy-ID}_${Site-ID}               Session                                Security

incap_visid_${Proxy-ID}_${Site-ID}             Session                                Security

nlbi_{ID}                                                         Persistent                            Security

smSession                                                     2 Weeks                              Security

 

 

 

HOW DO I MANAGE COOKIES?

Please note that if you opt-out of cookies on your computer, you will not be able to place orders on The Wood Company website. You will still be able to browse our web site, but certain functionalities might be impacted.

You can manage the cookies that are placed on your computer via the settings of your internet browser. The site www.aboutcookies.org contains all the information necessary to block, restrict or opt-out of cookies on a wide variety of browsers. You will also find more general information about cookies. If you wish to manage cookies on your smart phone or mobile phone, please refer to your device’s manual.

 

ADDITIONAL INFORMATION

The Wood Company cannot be held responsible for the content of external websites.

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